Cloud Command Center
Singapore Trusted Smart Home Aftercare
Introducing the Cloud Command Center (CCC), Singapore's very first remote management service that aims to revolutionize the customer support experience. By harnessing the power of advanced cloud technology and ensuring secure remote access, we are committed to providing unparalleled assistance and solutions tailored to meet the diverse needs of our clients.
Why do we setup a Cloud Command Center for smart home support ?
Dedicated Support When You Need It
Even when our engineers are fully engaged with on-site installations, your support needs won’t be left behind. Our dedicated support center is here to ensure your requests are handled quickly and efficiently.
Solve The Problem
Solve The Problem
Common issues for homeowners after system installation (Network CCTV, Intercom, Automation, Audio Visual) :
Common issues for homeowners after system installation (Network CCTV, Intercom, Automation, Audio Visual) :
Limited post-installation support
Smart ecosystems lack centralised troubleshooting
Unreliable DIY fixes or slow installer response
Quick support for network instability issue
Demand for seamless, low-effort automation
Limited post-installation support
Smart ecosystems lack centralised troubleshooting
Unreliable DIY fixes or slow installer response
Quick support for network instability issue
Demand for seamless, low-effort automation
What tier of support service is available
Connect
- Remote support services
- Call centre assistance with response time of 3–5 business days
Control
- Priority call-back support
- Ad-hoc services with a faster 1–2 business day response
Command
Dedicated account manager for personalized service and support