Cloud Command Centre :

 Stay Connected with the Basics

For those who just need quick advice and minimal supports.

 Included Services:

• WhatsApp Support during operating hours (Mon - Fri, 9am - 6pm) 
• Instant Messaging Troubleshooting (router reboot, basic diagnostics)
• Remote Firmware Monitoring Only (no updates performed)

Not included Services:

• No active firmware updates
• No system health reporting
• No site visits or recovery included

 Peace of Mind with Proactive Care

Ideal for homeowners who want scheduled check-ins, remote fixes and preventive maintenance before problem arises.

Included Services:

• All “Connect” services
• Priority Chat Response
• Bi-Annual Network Health Report
  (connectivity status, equipment check, firmware condition)

• Scheduled Remote Maintenance

  • Firmware updates (routers, access points)
  • Device performance diagnostics
  • Wi-Fi Optimization

• Onsite Recovery Support

  • For failures resulting from remote maintenance/firmware updates
  • Scheduled during operating hours (Mon–Fri)
• Response Time: Within 1–2 business days for remote issues

Priority Protection. Fast Recovery.

Get the fastest recovery, onsite support, and standby equipment, perfect for mission critical smart home and high uptime expectations.

 Included Services:

• All “Control” services
• Standby Loan Equipment Availability (router, access point, network switch if original equipment fails)

• Onsite System Recovery Service

  • Includes diagnostics and immediate rectification

• Priority Onsite Arrangement

  • Within 1-2 business days of reported issue

• Response Time:

  • Remote: same business day
  • Onsite: within 1-2 business days