📘 Knowledge Module

Path: Knowledge > Workstation > +

This is where you create informative articles for internal or customer-facing use.

✍️ How to Create an Article with ChatGPT:

1. Create a new article under the correct category (Knowledge > Workstation > +).

• Add parent article > child child article

1. Outline your structure:

   • Introduction

   • Step 1, Step 2, Step 3 (detailed instructions)

   • Tips/Best Practices

2. Send your outline or instructions to ChatGPT to help write the article.

3. Use Google or official product websites to fact-check and ensure the article is accurate and up-to-date.

4. Enhance the article by uploading: (To insert media or video, simply type / on a new line — you’ll be prompted with options to add)

   • ✅ Images: Click the image icon in the editor

   • 🎥 Videos: First upload your video to YouTube, then paste the shareable link into the article

   • 🖼️ Cover Image: Upload a banner or thumbnail from the article settings(click on the 3 dots on the top right side of the webpage and select add cover)* Be sure to reposition the cover photo to enhance the article’s visual appeal *.

1. Click “Publish” once the article is complete and reviewed.

🎥 Tutorial Video

💡 Tips & Best Practices

• ✅ Keep instructions short, simple, and numbered for easy reading

• 🧠 Always write as if the reader is a first-time user

• 🖋️ Use consistent formatting (same font size, icon style, etc.)